Summary:call center supervisor on-site querétaro, qualified to organize and lead our call center staff. You'll be responsible for evaluating their work and providing feedback to maximize performance. Experience in customer service and supervision. Strong communication skills and the ability to lead and motivate. You'll need to be organized and reliable, as well as have a results-oriented mindset. The goal is to drive excellent performance within your team, leading to sustainable business growth.what you’ll do:assist in setting goals for specific individuals and teamshire and train new employeesanswer employee questions and provide information and feedbackanticipate escalations and take calls when necessarydevelop ways to streamline procedures and keep staff motivatedmeasure performance with key metrics such as call abandonment, calls on hold, etc.ensure compliance with policies regarding attendance, established procedures, etc.keep management informed of issues and problemsprepare results and performance reportswho you are:proven experience as a call center supervisor or similar supervisory positioncustomer service experience is essentialenglish proficiencyworking knowledge of ms officetechnology expertise with knowledge of telephone equipment and related softwareknowledge of performance evaluation proceduresexceptional communication and negotiation skillsresults-oriented approachexcellent organizational and leadership skillsbenefitsfood vouchers90-day contract, then open-ended30-day bonus35% vacation bonuslife and medical insurancesalary $23,500.00 mxn gross monthly