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Job Summary
Job Profile: Events Support Team Leader
Department: End User IT Services / Digital Workspace Operations
Location: Mexico City
Reports to: IT Service Delivery Manager
Role Summary
Seeking a dynamic Events Support Team Leader to oversee technical delivery of internal corporate events. This hybrid role combines technical expertise, strategic planning, and team leadership for virtual and in-person events. Includes oversight of the Internal Meetings & Events (IME) Mexico team.
Key Responsibilities
- Leadership & Team Management
- Lead and develop AV technicians and event support professionals.
- Manage IME Mexico team and align with general standards.
- Oversee resource planning and scheduling.
- Foster a client‑focused, high‑performance culture.
- Event Planning & Execution
- Own end‑to‑end technical production of events.
- Translate stakeholder needs into technical solutions.
- Conduct planning and risk assessments.
- Lead technical production during critical events.
- Liaise with stakeholders, support teams, and vendors.
- Manage event timelines, deliverables, and costs.
- Develop technical scopes and event plans.
- Plan and manage rehearsals, AV setup, lighting, staging, and platforms.
- Lead on‑site execution and act as Show Caller.
- Coordinate content and technical support.
- Supervise event personnel and resolve issues.
- Conduct debriefs and prepare analytics and documentation.
- Oversee production space and equipment upkeep.
- Technical Operations
- Supervise AV systems: cameras, mixers, lighting, audio.
- Operate in‑house facilities: studio, auditorium, VC rooms.
- Coordinate logistics for off‑site events.
- Recommend technology upgrades.
- Stakeholder Engagement
- Act as technical liaison for internal clients.
- Maintain communication with global/regional teams.
- Align execution with branding and communication strategies.
Required Skills & Qualifications
Experience
- 5+ years in event production (onsite, hybrid, virtual).
- Strong multitasking, project management, and communication skills.
- Experience with senior leadership and C‑Suite.
- Problem‑solving mindset and flexibility for off‑hours.
- Proficiency in event/project management tools.
- 2+ years leading technical/event teams.
Technical Skills
- Hardware: mixers, cameras, encoders, lighting, audio.
- Software: OBS Studio, vMix, Adobe Suite.
- Platforms: Cisco, MS Teams, webinar tools.
- Photography: CANON camera for event pictures.
Soft Skills
- Strong leadership and coaching.
- Excellent English communication.
- Strategic, customer‑centric thinking.
- Analytical and collaborative.
- Initiative and results‑focused.
Education
- Associate’s degree or higher in IT or marketing with IT focus.
- AV production or event management certifications a plus.
Additional Notes
- Manage events within IME space, supporting internal communications and marketing.
- Proactive adoption of best practices and continuous improvement.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
IT Services and IT Consulting
Applications from people with disabilities are explicitly welcome.
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