OTS Globe
OTS Globe is a leading Hotel Trading Company based in Switzerland and operating in 22 countries and 66 destinations in and around the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. We provide hotel products combined with advanced and adaptable technological solutions. Our portfolio contains over 12.000 available hotels for online transaction and we manage 27 million overnights a year. The OTS Globe customized product management and yielding teams enable you to select the best product, quality and rates for any destination. Next to this we offer years of experience in purchasing, product management and client handling. OTS Globe is part of the MTS Globe Group which includes two other associated companies, MTS Globe who specialise in destination services and Axis Data responsible for the group´s IT infrastructure. Collaborating closely as a group, MTS Globe – OTS Globe – Axis Data form a powerful destination-based partner for our network.
Job description
We are looking for a Key Account Manager to join our OTS Globe team in Mexico. As a KAM, you will be responsible to ensure that our clients are fully supported and that we consistently deliver or exceed their expectations. This will be a key role in terms of capturing new business via offline/online opportunities, attend our clients’ requests in accordance to guidelines, and fulfil the strategy of the company in the assigned area. You will work closely with the Regional Director and the commercial team to ensure that goals from the designated territory are meet or exceed.
Main responsibilities :
Act as the main point of contact for the client, ensuring clear and consistent communication.
Manage relationships with tour operators offering combined Hotel Trading and DMC programs in various destinations.
Oversee all operational aspects (online and offline), including rate management, contracting, system loading, and coding.
Support the Regional Director with on-going client queries related with existing business and create opportunities to develop further the business
Review contract and offers assignment per client / market, non-bookable content maintenance and update
Able to represent also OTS Globe at internal conferences or external event like trade shows as required
Assistance of the client on daily basis and coordination with operation team as per necessity
Take part on any specific projects as the needs come with the evolution of the company and perform business trips abroad if necessary
Requirements
Experience in the contracting and sales area + hotel distribution industry:
Commercial orientation and ownership
Negotiating ability
Strong understanding of local suppliers and market dynamics
Deadline oriented and objective driven
Excellent project management skills required as well as organisation skills
Ability to quickly understand and perform tasks on a back office system
IT/BI Skills
Fluent Spanish and English (written and spoken)
German/French knowledge would be a plus
If you are interested in that job vacancy, we are looking to meeting you!