* design, develop, configure, and customize servicenow applications and modules to meet business requirements.
* implement workflows in it service management (itsm), it operations management (itom), it asset management (itam), and other servicenow modules as needed.
* develop workflows, business rules, client scripts, ui policies, ui actions, and script includes.
* create and maintain servicenow catalog items, forms, and ui components.
* work with rest and soap apis to integrate servicenow with third‑party systems.
* utilize integrationhub and mid server for on‑premises and cloud‑based integrations.
* support servicenow cmdb, discovery, and service mapping for effective asset and configuration management.
* develop automation solutions using flow designer, workflow editor, and orchestration.
* collaborate with stakeholders to analyze requirements and design scalable solutions.
* manage update sets, application deployment, and version control in servicenow environments.
* provide technical support, troubleshooting, and enhancements for servicenow applications.
* follow best practices for governance, security, and performance optimization.
required qualifications
* bachelor’s degree in computer science, information technology, or a related field (or equivalent experience).
* 5+ years of experience in servicenow development and administration.
* hands‑on experience in building custom applications, workflows, and integrations.
* knowledge of servicenow data model, cmdb, and service mapping.
* experience with servicenow ui builder, service portal, html, css, and angularjs.
* understanding of oauth, saml, single sign‑on (sso), and authentication mechanisms.
* familiarity with itil framework and it service management best practices.
preferred qualifications
* servicenow certified system administrator (csa)
* servicenow certified application developer (cad)
* servicenow certified implementation specialist (cis) - itsm, itom, or relevant module
* experience with servicenow devops module, ci/cd, and cloud integrations (aws, azure).
* knowledge of agile development methodologies and version control (git, github, bitbucket).
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