As a technical service representative, you will provide technical and administrative support by analyzing and managing cases related to product quality, service processes, and technical requests. You will handle requests from our dealership and end‑user clients, and you will be responsible for cases requiring follow‑up, following the service offering for each process to ensure customer satisfaction. This is a 100% on‑site role, and you will be reporting to the head of customer service.
main responsibilities
* receive, document, and analyze claims or technical incidents related to the service offering.
* coordinate solutions with internal departments.
* track each case until closure, ensuring feedback to the customer.
* manage customer requests across different support channels.
* provide clear and accessible technical guidance (expert level not required, but product and process knowledge is important).
* communicate with customers, dealerships, and internal departments.
qualifications
* bachelor's degree in chemical engineering or industrial engineering.
* +2 years of experience in a similar role.
* intermediate english.
ppg provides equal opportunity to all candidates and employees. We offer an opportunity to develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email recruiting@ppg.com.
ppg pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. Ppg considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well‑being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
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