Accounts receivable (collections) - remote
join to apply for the accounts receivable (collections) - remote role at gordian staffing careers.
we focus on helping small and medium-sized enterprises in the united states and canada by offering specialized services and high-quality people solutions.
position responsibilities
* process heavy phone call volume of customer account inquiries and concerns.
* respond to written account inquiries and requests.
* follow up on billing issues.
* process monthly late charges, interest, late letters, and pre-liens.
* administer collection policies for delinquent owners.
* monitor delinquent accounts for collection activity, including lien preparation and forwarding owner accounts to attorneys.
* process incoming emails and returned items.
* log returned mail and work with collection attorneys.
* track owner payments forwarded to third-party processors.
* perform other duties as assigned.
schedule
monday to friday, 10:00 to 19:00 mexico city time; daylight saving: 09:00 to 18:00. This position is remote but requires visiting our offices in cdmx or gdl on the first day (expenses covered by yourself).
we offer
* remote work and work stability.
* computer equipment (laptop, monitor, headset).
* christmas bonus of 30 days (aguinaldo).
* 12 vacation days after the first year, with a 25% vacation bonus.
* imss and major medical insurance from day 1.
after the 3-month probation, additional benefits include
* minor medical insurance.
* food vouchers (~$2,050 mxn monthly).
* saving fund (8% of gross salary).
qualifications
* around 1-2 years of experience in a call center with collection or billing campaigns for american customers.
* strong english communication skills, both written and spoken.
* ability to explain customer statements to non-financial people.
* tech-savvy with basic excel skills.
preferred skills
* attention to detail, time management, organization, multitasking.
additional information
* entry-level position.
* full-time employment.
* industries: staffing and recruiting.
referrals increase your chances of interviewing at gordian staffing careers by 2x.
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