Job overviewthis is a senior-level role within the collections department. The successful candidate will lead and mentor a team to drive development and motivation, while promoting a high-performance culture with accountability, inclusion, and collaboration.collections leadershipthe senior collections supervisor will manage the full collections portfolio for all credit customers, overseeing daily collection efforts, including follow-ups on past-due freight invoices and demurrage/detention charges.they will ensure the team schedules and sends account statements on a weekly basis, utilizing available technology and tracking tools.the ideal candidate will proactively identify and mitigate collection risks by initiating escalation processes with commercial and management teams when preventive or corrective action is needed.team managementthe senior collections supervisor will serve as the escalation point for complex or sensitive customer collection issues.they will act as a communication channel between customers and internal departments to resolve invoice discrepancies or payment concerns.the candidate will provide customers with personalized service focused on resolving collection-related issues, ensuring clear and professional communication through approved company channels.reporting & analyticsthe senior collections supervisor will monitor and report on kpis by preparing and presenting monthly performance reports for management with insights on trends, risks, and solution strategies.they will ensure consistent application of credit and collections policies.the ideal candidate will identify gaps and propose enhancements to existing workflows, leveraging technology where possible.requirementsa bachelor's degree in finance, business administration, international trade, logistics, or a related field is required.a postgraduate diploma or certification in credit management, financial operations, or supply chain is beneficial.the ideal candidate will have 4–6 years of progressive experience in accounts receivable positions, preferably in the logistics, shipping, or freight forwarding industry.at least 2 years of proven experience in a supervisory or team leadership role managing collection activities and driving results through a team is necessary.fluency in english is required (written and spoken).experience working with b2b customers in complex account structures, particularly large cargo volume or global clients, is highly valued.