Summary
handle customer contacts from different channels to provide and process information in response to inquiries, concerns and requests about products, services and general information from the different segments handled in the department. Creates performance reports and provides mentoring to new agents or agents that have been recently trained in a new segment. Take payments for customers to place orders at a store or the website.
responsibilities
* create performance reports and provide mentoring and feedback to new agents or agents that have been recently trained in a new segment. Process orders, rebates, complaints
requirements
* a high school diploma or equivalent (g.e.d.), may include specialized or vocational courses.
* area of study: customer service
* years of experience: one to two years
* type of experience: customer service, call center knowledge, autozone culture
* special certifications or technical skills: communication skills - verbal and written, bilingual, basic computer software
* other/preferred: self-direction.
customer service agent
hoy
think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a customer service agent
* benefits
earn up to 10,000 mxn per month plus get paid weekly
* earn performance bonuses along with above law benefits
* schedule flexibility
* food vouchers
* medical insurance against accidents
* life insurance
* comfortable facilities
requirements
must have at least a high school diploma or ged. Bilingual spanish-english from intermediate to advanced. Experience in customer service, sales, billing, collections, and technical support.
job types: full-time, part-time
part-time hours: 32.5 - 40 per week
salary: up to $10,000.00 per month
education
high school or equivalent (required)
experience
customer service: 1 year (required) sales: 1 year (required)
language
spanish (required) english (required)
customer service (materials)
hoy
the main objective of the material customer service is to provide customer support to a set list of customer accounts. Has three main focus areas:
* maintenance and understanding of customer demands
* managing customer shipments
* managing communication around areas that impact demand and/or shipments
your responsibilities
* daily maintenance of demand forecasts and purchase orders into bpcs, ensuring adherence to order acceptance policies
* analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally
* managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers
* working with production, shipping, materials and other departments to respond to customer inquiries or issues in a timely manner
* developing inventory, production and delivery plans for the customer
* serving as the “voice of the customer” and ensuring that our organization understands customer business requirements and expectations
* assisting in new part introduction projects, ensuring that all necessary demand, production and inventory plans are in place to ensure a successful launch
* anticipating customers’ needs in order to ensure maximum customer satisfaction
* ensures ownership and business continuity for account coverage
qualifications, knowledge and skills
* bachelor’s degree is preferred
* excellent written and spoken communication skills in spanish
* detail oriented with the ability to multi-task and set priorities
* strong desire and ability to serve customers and solve problems
* must be able to work well independently and escalate appropriately
* strong analytical skills including use of excel, including pivot tables, waterfall analysis
* strong knowledge of customer facing eci processes
tipo de puesto: tiempo completo
sueldo: $1.00 - $2.00 al mes
tipo de jornada:
* turno de 8 horas
experiência:
* servicio al cliente: 1 año (deseable)
idioma:
* inglés (deseable)
lugar de trabajo: empleo presencial
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