Job title: general manager
as a visionary leader, the general manager will be responsible for crafting a culture of refined service and authentic hospitality at our ultra-luxury resort. This includes creating a seamless guest experience, leveraging sales and revenue strategies to capture market share, and building strong relationships with owners, local community leaders, and brand partners.
the successful candidate will have a deep understanding of global luxury expertise and be able to blend it with authentic cultural connection to elevate our resort to stand shoulder-to-shoulder with the world's most celebrated resorts.
* key responsibilities:
* lead all aspects of the pre-opening and launch, including talent acquisition, operational systems, service culture, and positioning strategy.
* inspire, mentor, and develop a leadership team that embodies our luxury ethos and commitment to personalized guest service.
* establish the resort as a market leader in punta de mita, leveraging sales, revenue, and marketing strategies to capture market share and outperform the comp set.
* build strong, collaborative relationships with owners, local community leaders, and global brand partners.
* oversee operations across rooms, food and beverage, spa/wellness, events, and recreation with a focus on seamless integration and uncompromising service.
* ensure consistent guest satisfaction scores that rival and exceed international luxury competitors.
* drive profitability while safeguarding the integrity of the guest experience and the long-term value of the brand.
* champion our culture of genuine care for both guests and associates, fostering an environment of engagement, empowerment, and growth.