*environment brief*:
- supporting an enterprise environment for us based pharmaceutical company having six enterprise datacenters globally. These dcs are home to 12k+ wintel and unix servers, 36pb emc storage, 10k vdi, 600 esxi hosts, 1400 citrix servers, 140 f5 load balancer, 2800+ oracle and sql databases etc.
- currently has in-house private cloud with >80% server virtualized on citrix and future strategy is to move onto hybrid public clouds - aws and azure
*tools knowledge*:
- citrix xenapp/xendesktop
- skills on managing windows 2012/16/19 and esxi issues.
- cca/ccp certified
- citrix netscaler and director
- citrix cloud
*role and responsibilities*:
- provide technical support, monitoring, maintenance and trouble-shooting as necessary to keep dc infrastructure up and running.
- manage infrastructure from build to decommission
- handle alerts/incidents/work orders/change request/problem records/ticket analysis/rca as a part of support team
- work in synergy with other support teams to keep the environment up and running.
- should be able to help users with their day-to-day problems and project needs.
- should be able to work under pressured and capable of managing major incident and complex change requests.
- administer, manage and maintain firm wide citrix farm and it's life cycle.
- install and update xenapp farms
- design and plan citrix cva environments
- troubleshoot and resolve citrix related issues.
- research, recommend and implement additional systems to improve performance and stability.
- create and maintain documentation related to installations and configurations.
- work closely with vendors to resolve issues that have been escalated for third-level support
- stay current with trends in virtualization, security and cloud computing
- work independently to evaluate symptoms and determine root cause of complex issues involving both client and server issues.
*must have skills*:
- experience of working enterprise tools for monitoring, ticketing, security and systems management like hp ov, cmdb, service now, cyberark, satellite patching, altiris etc.
- should comply with security standards.
- open for rotating in 24x7 shifts for production environment support and going on call.
tipo de puesto: tiempo completo, por tiempo indeterminado
salario: a partir de $50,000.00 al mes
horario:
- lunes a viernes
experiência:
- citrix: 3 años (deseable)
- windows: 3 años (deseable)
idioma:
- inglés (deseable)
lugar de trabajo: empleo remoto