Overview
Position available in Queretaro and Las FuentesRecruiter: Alma MartinezPOSITION SUMMARY STATEMENT:
Position required to fulfill with Regional Training and Learning needs. New Hire Onboarding process and Multiskill migration. Continuous Education and Learning Solutions provider.
DETAILED RESPONSIBILITIES
1. Train Member Services staff (Americas), providing in-depth knowledge and working tools to effectively handle Member/Customer call requests.
2. Responsible in ensuring that Member Services department staff is provided all information and any updates to be able to assists our Customers and Members effectively.
3. Develop training material, knowledge base maintenance, agendas recurrent review and maintenance.
4. Interpret/clarify all Member Rules of Conduct, Member Application, and other Herbalife-published information.
5. Training reports fulfillment (Dashboard, Activity Log, Training Planner, Kirk Patrick Methodology). This person will be assigned special projects as needed, i.e. UAT, research, SKU testing, attend meeting, and/or assist with answering calls
Job Qualifications
Skills:
- Ability to manage multiple projects and manage admin work
- Strong communication skills (verbal and written)
- Bilingual Level C1-C2 (Required)
- Strong leadership skills
- Commitment and flexibility
- Expert in Sales and Marketing Plan
- Intermediate Microsoft Office (Excel, PowerPoint, Forms, Word)
- Ability to solve problems, meet deadlines under general supervision
- Ability to think strategically, analyze data and develop innovative solutions
Experience:
- Training Experience within Call Center Industry
- Learning and Development experience
- Instructional Design certification
Education:
- Bachelor's degree
Internal Candidates only:
- 90 QA Score in the last 3 months.
- Expert in Sales and Marketing Plan.
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