*job summary*
conduct business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology solutions with business initiatives.
*essential duties and responsibilities*
- conduct inquiries pertaining to the development of new information systems to meet current and projected business needs.
- analyze user requirements, procedures, and problems to improve existing systems.
- prepare functional, systems and program specifications.
- prepare project plans and implementation schedules.
- confer with organizational units involved to determine requirements.
- maintain and develop documentation for responsible area.
- maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job, this could include formal or self paced professional development
- prepare project plans and schedules.
- provide status updates of assigned projects.
- recommend/conduct training.
- maintain positive relations with all employees encouraging them to suggest ways of improving it systems.
- serve as escalation point for troubleshooting issues.
- maintain a good working relationship with customers and vendors.
- ensure 100% adherence to all it and department policy, processes and procedures.
- participate in the exchange of ideas and information within the department.
- ask questions; encourage input from team members.
- provide regular updates to appropriate managers.
- identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
- drive continuous improvement through trend reporting analysis and metrics management.
- assure that procedures and work instructions are efficient and not redundant.
- offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”.
- demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
- confer with reporting manager on complex or unusual situations.
- establish new measurement systems if/where possible.
- exchange knowledge and information with other jabil facilities to ensure best practices are shared throughout the jabil organization.
- ensure 100% adherence to all company policies and procedures (i.e. Security, health, safety and quality)
- maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to jabil or customer specific.
- interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- maintain discretion and confidentiality in all areas pertaining to the it systems.
- understand and embrace the business and it strategic direction.
- comply and follow all procedures within the company security policy.
- may perform other duties and responsibilities as assigned.
*management & supervisory responsibilities*
- typically reports to management.direct supervisor job title(s) typically include:
- job *is not* *directly* responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management).
*job qualifications*
*knowledge requirements*
- thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job
- strong communications and customer service skills
- ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
*education & experience requirements*
- *
bachelor's degree* required.
- degree in computer science or management information systems preferred.
- minimum 2 to 5 years work experience in a related position.
- or an equivalent combination of education, training or experience.