Industry/sector
not applicable
specialism
customer
management level
senior associate
job description & summary
at pwc, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.
in customer marketing at pwc, you will specialise in providing consulting services focused on customer-centric marketing strategies. You will analyse customer behaviour, develop targeted marketing campaigns, and offer guidance and support to help clients optimise their marketing efforts, improve customer engagement, and drive revenue growth.
focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.
examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
* respond effectively to the diverse perspectives, needs, and feelings of others.
* use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
* use critical thinking to break down complex concepts.
* understand the broader objectives of your project or role and how your work fits into the overall strategy.
* develop a deeper understanding of the business context and how it is changing.
* use reflection to develop self awareness, enhance strengths and address development areas.
* interpret data to inform insights and recommendations.
* uphold and reinforce professional and technical standards (e.g. refer to specific pwc tax and audit guidance), the firm's code of conduct, and independence requirements.
competencies and skills - candidate with prior consulting experience - knowledge of process definition, analysis, design, and documentation, with familiarity with bpmn 2.0 diagramming notation and experience with leading process management tools (such as aris, hopex, lucidchart, bizagi, visio, etc.). - desirable knowledge in project management and handling of related tools (ms project, jira); and preparation of follow-up reports and presentations - advanced use of microsoft office (excel, powerpoint, word) - knowledge of basic insurance operations terms and insurance sector processes (policy lifecycle across all lines of business). - desirable but not mandatory: knowledge of insurance collections management processes (accounts receivable, collections execution, payment gateways, etc.). - six sigma certification desirable - preferably with bachelor's degree in industrial engineering, economics, finance, administration or related field key responsibilities - facilitating meetings and workshops with clients and internal teams to gather information, validate processes, and design solutions. - leading in-depth process analyses to identify improvement opportunities for insurance clients. - developing presentations and reports for clients and management. - collaborating with stakeholders to define requirements and solutions. - delivering high-quality results.
travel requirements
up to 20%
job posting end date