Full job description
we are hiring call center agents
you will be answering outbound calls to customers who want to place orders, respond to inquiries.
Responsibilities and duties:
- answering outbound calls
- deliver prepared sales scripts to persuade potential customers to purchase a product
- sell products and place customer orders in the computer system
- identify and escalate issues to supervisors
- provide product and service information to customers
- research required information using available resources
- route calls to appropriate resources
- document all call information according to standard operating procedures
- recognize, document, and alert the management team of trends in customer calls
- upsell products and services
- other duties as assigned
qualifications and skills:
- fluent english speaking
- 1-3 years of experience in a call center environment
- knowledge of customer service practices and principles
- excellent data entry and typing skills
- superior listening, verbal, and written communication skills
- ability to handle the stressful situation appropriately
- should have their own computer and noise-canceling headphone
energy campaign
*salary*: 60 mx/hr
days of operation: 5 days a week up to 40 hours a week.
*job types*: full-time, permanent
education: bachelor's (preferred)
experience: call center representative: 1 year (preferred)
language: english and spanish (preferred)
pay: $60.00 per hour