Overview
as a client experience coordinator, you will serve as the primary point of contact for clients, providing consistent, professional support throughout the travel planning and coordination process. This role focuses on communication, organization, and client satisfaction.
responsibilities
* client communication: respond to client inquiries promptly and professionally, ensuring clear and effective communication
* client support: provide personalized assistance and address concerns during the planning and travel process
* accurate information: ensure all travel-related information shared with clients is current, accurate, and complete
* follow-up: maintain regular follow-up with clients to ensure satisfaction and seamless experiences
* problem resolution: identify and resolve client issues efficiently to support a positive overall experience
what we offer
* fully remote work environment
* flexible scheduling
* access to training and industry tools
* opportunities for professional development and skill-building
* travel-related perks and benefits (details shared during onboarding)
* supportive and collaborative team culture
qualifications
* excellent communication and interpersonal skills
* previous experience in customer service or client support roles
* hospitality or travel-related experience preferred
* strong attention to detail and organizational skills
* comfortable using technology, online systems, and booking tools
* ability to work independently and manage time effectively
* reliable internet connection
additional information
this is a remote independent role. Compensation structure and role details will be discussed during the interview process. Training is provided; prior travel industry experience is not required.
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