A leading contact center company in puebla seeks a real-time analyst (rta) to monitor schedules and workforce management trends. Responsibilities include analyzing data, ensuring adherence to schedules, and generating performance reports. The ideal candidate has at least 6 months of relevant experience, excellent communication skills, and advanced proficiency in microsoft office. This role offers the opportunity to enhance customer experience through diligent monitoring and collaboration with various teams. Applicants must be available to work on-site in puebla, mexico.#j-18808-ljbffr