As an in room dining-order taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with f&b service standards.
what will i be doing?
* handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure room service department and hotel standards are met.
* up-sell with latest departmental incentives
* maintain the computerized food and beverage ordering system for food and beverage order preparation and delivery
* coordinate and control all room service office traffic
* present a positive, professional, and courteous image, to ensure guest satisfaction.
* maintain the brand's high-quality standards.
what are we looking for?
an in room dining-order taker serving hilton brand hotels is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
what would be advantageous?
* manage guest queries in a timely and efficient manner
* vocational/technical diploma
what will it be like to work for hilton?
hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing team members are at the heart of it all
work locations
conrad - punta de mita
schedule
full-time
brand
conrad hotels & resorts
job
housekeeping and laundry
seniority level
entry level
employment type
full-time
job function
management and manufacturing
industries
hospitality
#j-18808-ljbffr