Job opportunity
we are seeking a seasoned leader to oversee our day-to-day activities for cross-channel consumer engagement initiatives. The ideal candidate will have 2-4 years of supervisory experience, preferably in a contact center, and strong communication, problem-solving, and leadership abilities.
the successful individual will drive operational processes to meet quality standards and contractual requirements, monitor resources and workload to ensure efficiency, and collaborate with internal teams on training, quality, and reporting. Additionally, they will mentor team members to enhance their capabilities and engagement, and ensure compliance with sops, audits, and hr policies.
* candidate requirements:
* 1-3 years of supervisory experience in a contact center or related field.
* strong communication, problem-solving, and leadership skills.
* ability to work in a fast-paced environment and manage multiple priorities.
about the role
this is an excellent opportunity for individuals who enjoy working in a dynamic environment and have a passion for leading teams. The successful candidate will be responsible for driving operational excellence, ensuring high-quality results, and fostering a positive team culture.