Process manager - service desk
hcl is looking for a process manager - service desk with below requirements:
responsibilities
process managers are responsible for overseeing and optimizing the efficiency of business processes. They analyze current practices, devise effective strategies, and ensure process improvements align with the organization’s goals.
the daily duties and responsibilities of a process manager may include:
1. reviewing and analyzing existing business processes
2. identifying inefficiencies and bottlenecks in processes
3. developing strategies and plans for process improvements
4. implementing process changes, ensuring minimal disruption to operations
5. monitoring and controlling process performance metrics
6. coordinating with other managers and stakeholders to ensure processes align with organizational goals
7. training staff on new process changes and guidelines
8. maintaining documentation on processes, directives, and standard operating procedures
9. ensuring compliance with industry regulations and organizational standards
10. facilitating workshops and meetings to generate process improvement ideas
11. acting as a liaison between different department for process alignment and implementation
12. evaluating the impact of process changes and adjusting strategies
what we offer:
* life insurance
* major medical expenses insurance (extends to spouse and 2 children under 25 years of age, if applicable).
* minor medical expense insurance.
* savings fund 13% (up to mxn $4,300 monthly)
* food vouchers 10% (up to mxn $3,300 monthly)
* 30 days bonus
* 12 days of vacation in the first year, increasing by 2 as dictated by law.
seniority level
mid-senior level
employment type
full-time
job function
accounting/auditing, information technology, and quality assurance
industries
it services and it consulting
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