Company description
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role description
this is a full-time on-site role for a collections operations manager at empereon constar latam based in mexico city, mexico. The collections operations manager will be responsible for overseeing the operations of the collections department, ensuring compliance with company policies and legal regulations, training and managing a team of collection agents, developing and implementing strategies to improve collection rates, analyzing collection data and reports, and collaborating with other departments to optimize the collections process.
qualifications
* experience in managing collections operations and a team of collection agents
* knowledge of compliance with industry and legal regulations related to collections
* ability to develop and implement successful collection strategies
* strong analytical skills and proficiency in analyzing collection data and reports
* excellent written and verbal communication skills in both english and spanish
* ability to work on-site in mexico city, mexico
* must have 3 years of bpo experience as an operations manager
* experience on sales or collections
* preferred english level to be native