Responsibilitiesreceive, register, and classify customer complaints related to product quality, service, delivery, or documentation.validate complaints and prioritize them based on severity and customer impact.maintain direct communication with customers to clarify issues and provide status updates.investigate complaints using quality tools such as 5 whys, fishbone (ishikawa), fmea, and data analysis.coordinate with cross-functional teams (production, engineering, logistics, purchasing, customer service).define, implement, and follow up on corrective and preventive actions.document complaints, investigations, and actions within the quality management system.monitor quality indicators such as number of complaints, ppm, response time, recurrence rate, and customer satisfaction.prepare and submit formal customer responses (e.g., 8d reports, a3 reports, technical reports).qualificationsadvanced english.visa b1.minimum of 2 years' experience as a quality engineer.experience with iso 13485 and fda qsrs.experience in handling customer complaints.ability to analyze situations thoroughly, identify potential problems, find and implement effective solutions.hands‑on experience implementing and using statistical methods throughout various aspects of product realization, including but not limited to the use of minitab, pfmea, doe and gage r&r methodologies.developing quality control systems.
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