At uber direct, we're on a mission to ensure that every delivery requested by our merchants is completed efficiently and reliably!Our *mexico operations team* plays a key role in improving courier performance, enhancing merchant experience, and driving key operational goals-all while making the right decisions for the business.we work cross-functionally with *commercial, technical account management, commops, and marketplace operations* teams to implement strategic projects that have a real impact.this role is central to *mexico direct's operations*, and you'll also be part of a broader *latam team*, engaging with regional counterparts, sharing insights, and learning from their experiences.if you thrive in fast-paced environments, love solving complex problems, and enjoy working with data to drive business decisions, this role is for you!*what you'll do*- lead the mexico direct operations team to ensure high-quality and timely deliveries.- develop and implement strategic projects aimed at improving operations on a quarterly or semester basis.- act as the primary point of contact between uber direct's commercial and marketplace (supply) teams, advocating for operational priorities.- engage in hands-on problem-solving and create scalable, automated solutions for operations and commercial stakeholders.- leverage data to drive decisions, validate assumptions, and build compelling business cases for growth and efficiency.- prioritize initiatives effectively, focusing on high-impact solutions while understanding and communicating trade-offs.- adapt to change-stay flexible in a fast-moving environment, adjusting short- and mid-term strategies as needed.*what you'll need*- 6+ years of experience in operations management, strategy operations, online marketplaces, program management, or related fields.- experience leading high-performance teams and fostering a results-driven culture.- strong stakeholder management-ability to collaborate with and influence cross-functional teams, including commercial and leadership teams.- analytical mindset-experience working with data, extracting insights, and using them to inform business decisions.- ability to evaluate trade-offs and communicate them effectively when presenting solutions to senior leadership.- comfort with complex problem-solving-not afraid to challenge ideas, push back when necessary, and advocate for the best solutions.- sql proficiency (high level) to analyze data and drive insights.- curiosity and a proactive mindset-someone who seeks solutions, digs into problems, and enjoys learning how the business works.at uber, we believe in creating an *inclusive and equitable* workplace where innovation thrives.if you're excited about solving challenges, influencing key business decisions, and making an impact in a fast-growing environment.