Overviewas a client experience coordinator, you will serve as the primary point of contact for clients, providing consistent, professional support throughout the travel planning and coordination process.
this role focuses on communication, organization, and client satisfaction.responsibilitiesclient communication: respond to client inquiries promptly and professionally, ensuring clear and effective communicationclient support: provide personalized assistance and address concerns during the planning and travel processaccurate information: ensure all travel-related information shared with clients is current, accurate, and completefollow-up: maintain regular follow-up with clients to ensure satisfaction and seamless experiencesproblem resolution: identify and resolve client issues efficiently to support a positive overall experiencewhat we offerfully remote work environmentflexible schedulingaccess to training and industry toolsopportunities for professional development and skill-buildingtravel-related perks and benefits (details shared during onboarding)supportive and collaborative team culturequalificationsexcellent communication and interpersonal skillsprevious experience in customer service or client support roleshospitality or travel-related experience preferredstrong attention to detail and organizational skillscomfortable using technology, online systems, and booking toolsability to work independently and manage time effectivelyreliable internet connectionadditional informationthis is a remote independent role.
compensation structure and role details will be discussed during the interview process.
training is provided; prior travel industry experience is not required.
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