Hcltech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and ai, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for financial services, manufacturing, life sciences and healthcare, technology and services, telecom and media, retail and cpg, and public services. Consolidated revenues as of 12 months ending september 2024 totaled $13.7 billion. Service desk shift lead qualifications 5‑8 years relevant experience for manager service desk support operation. Experience managing a team size of minimum 30 people. Sound experience in managing customer requirement as onsite location. Handling customer request and delivering on timely basis. Managing onsite resources; responsible for fulfilling team request and providing full support to team members. Keeping all required sla met. Working from customer location. Support available under 24x7 operation. Responsible for preparing team cdps and having discussion with hcl leadership to implement them. Self‑motivated to identify and correct operational issues. Benefits life insurance major medical expenses insurance (extends to spouse and 2 children under 25 years of age, if applicable). Minor medical expense insurance. Savings fund 10% (up to mxn $4,300 monthly) food vouchers 13% (up to mxn $3,300 monthly) 30 days bonus 12 days of vacation in the first year, increasing by 2 as dictated by law. Location: position on site - queretaro seniority level mid‑senior level employment type full‑time job function information technology it services and it consulting referrals increase your chances of interviewing at hcltech by 2x. J-18808-ljbffr