*retail store manager*
position description and key measures
department: retail operations
location: store location
report to: dm
number of direct reports:
position purpose and expectation:
*position summary*:
we're seeking a dynamic and results-driven retail store manager to lead our store operations and drive business growth.
About the role: as store manager, you'll oversee daily operations while developing and inspiring a high-performing team in a fast-paced retail environment.
Key responsibilities:
sales & performance management:
- drive sales targets through effective team leadership and strategic planning
- analyze sales data to identify trends and opportunities
- implement and monitor kpis to ensure store productivity
- lead by example in delivering exceptional sales performance
team leadership & development:
- recruit, train, and develop store staff
- create succession plans to develop future leaders
- conduct performance reviews and provide coaching
- build and maintain a passionate, customer-focused team
operations & merchandising:
- ensure optimal inventory management and stock control
- implement loss prevention strategies to minimize shrink
- execute visual merchandising standards to maximize sales
- oversee opening and closing procedures
- maintain store presentation and cleanliness standards
customer experience:
- foster a customer-first culture throughout the store
- resolve complex customer service issues
- ensure consistent delivery of exceptional shopping experiences
- build and maintain customer loyalty
business administration:
- manage store budget and expenses
- report key metrics to upper management
- implement company policies and procedures
- identify and resolve operational challenges
required qualifications:
- 3+ years retail management experience
- proven track record of achieving sales targets
- strong leadership and team development skills
- excellent problem-solving abilities
- deep passion for retail and fashion
- flexible availability including weekends and holidays
- bachelor's degree preferred
you'll excel if you:
- are results-oriented with strong business acumen
- have exceptional interpersonal and communication skills
- demonstrate adaptability in a fast-paced environment
- show enthusiasm as a brand ambassador
- have experience in fashion retail