Cnx recovery analystthe cnx recovery analyst will be responsible for effectively and thoroughly monitoring controllable and uncontrollable factors that may cause interruptions or disruptions for passengers traveling on connections, flight-through itineraries, express layovers, and alliance-based connections (codeshare or interline agreements). These disruptions may be caused by delays, cancellations, overbooking, flight diversions, or any other irregular operation within the operational or planned window.you will ensure optimal service and passenger connectivity by executing operational plans and strategies defined by management and/or leadership, while also ensuring compliance with passenger rights according to the regulations, laws, and compensation policies in force in the country where each flight originates. Efforts will be focused on maintaining high standards of service, care, and customer experience for both internal and external clients during irregular operations.key responsibilitiesmonitor and track flights and passengers traveling on connections, flight-through itineraries, express layovers, and alliance-based connections (codeshare or interline agreements) in order to proactively identify disruptions in operational continuity and provide alternatives and potential solutions for passengers.manage and provide assistance, protection, and/or compensation to passengers traveling on any type of connection who are affected by operational disruptions, in coordination with frontline airport personnel.provide critical information within the ccv that supports optimal decision-making regarding flights and/or passengers traveling on connections during events such as delays, cancellations, overbooking, aircraft configuration changes, diversions, etc.maintain constant communication and coordination with airports and different service providers to achieve an optimal response and resolution during both regular and irregular operations for passengers traveling on conn...