Overview
supportyourapp is a global support-as-a-service leader, partnering with tech companies and industry leaders in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a community strategy & operations consultant and thrive in a multicultural and multilingual environment while enjoying your home office.
excited? Let's see what it takes.
what you will do
* conduct follow-up calls
* handle operational conflicts and issues by investigating and resolving conflicting situations
* engage top performers to identify best practices and replicate successful methods within the community
* coordinate scheduling by matching confirmed photoshoots with available photographers through calls or emails
* manage photographer performance by providing feedback, retraining, and follow-up primarily via calls
* address rule compliance issues, escalating cases when necessary
what you need to succeed in this role
* native spanish and excellent english communication skills (written and verbal at c1 level) is a must
* solution-oriented mindset with solid project management skills
* experience within the food tech industry
* experience handling data in google sheets, including filters, formulas, and pivot tables
* ability to organize tasks, set priorities, and drive execution autonomously
* proactive approach with strong ownership of tasks and responsibilities
* detail-oriented
* excellent communication and interpersonal skills
* personal laptop or computer (at least 8 gb ram) and a stable internet connection (minimum 50 mbps download and 40 mbps upload)
nice to have
* experience with hubspot
benefits
* fixed schedule: monday–friday, 9 am–5 pm or 12 pm–8 pm, gmt-3
* opportunity to cooperate fully remotely
* inclusive international environment
* compensation in usd
* rewards for referring friends
* balance between project workload and personal time, with internal health policy
* responsive leadership focused on your development and long-term cooperation
* greenhouse conditions for self-development
* a culture built on trust, with no time-tracking requirements
the items listed may vary depending on terms of engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. Specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
you can learn more about the company and its culture by visiting our official website and social pages on facebook, instagram, and linkedin.
if you're a proactive specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your cv in english to collaborate with us!
over 1300+ specialists who already deliver exceptional customer experiences collaborating with supportyourapp.
know someone perfect for the role? Refer them and get rewarded!
we adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the supportyourapp candidate privacy notice.
#j-18808-ljbffr