Overview
Regional Service Manager Americas role at Sandoz México.
Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines.
Join us as we shape the future with opportunities that are professional and personal.
Responsibilities
Responsible for holistic IT Service Management including all ITIL Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement and supplier operational governance
Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered
Manage a service operation with standardized services, processes, and tools to provide efficient, high quality services
Provide highest business value through effective management of IT resources (people, financial resources, and services) related to the function
Meet customer and internal IT service levels and proactively drive continuous service improvement collaboration with the Service excellence team of the Function
Contribute to enabling operational excellence and continuous improvement in the Service quality across TT
Own and drive the delivery of the service ensuring delivery to SLA and Service continuity meeting the consumer needs
Major Accountabilities
Role will ensure that all contracted SLAs of suppliers are being reported correctly and engage any challenges to ITSMO and drive improvements
Key Performance Indicators
Stable, compliant, secure, and cost-effective operations measured by Availability, Performance, Capacity Metrics along with continuous cost reductions YOY
No major business disruptions, Responsiveness and Recovery Speed of critical incidents / issues in business
Speed and agility in delivering services to users
Operational targets, SLAs and KPIs are met
Operational efficiencies delivered through suppliers and level of process control.
Learning Agility, Ability to evaluate and launch new services and capabilities
Productivity gains and defect reduction through continuous improvement.
Automation led Programmable Infrastructure and Platform Services
Establish a Technical Vision, clear strategy, and execution against the plan
Compliance level of applicable IGM/ISRM policies
Minimum Requirements
Work Experience: Financial Management
Supporting Quality activities / issues
Strong cross functional leadership
Risk
Ambiguity
Patient/client driven with excellent communication skills
Operations Management and Execution
Skills
Budget Management
Communication Skills
Incident Management
IT Governance
IT Service Management
Performance Management
Problem Solving Skills
Quality Assurance
Stakeholder Management
Why Sandoz?
Generic and Biosimilar medicines are the backbone of the global medicines industry.
Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024.
We have an ambition to do more through investments in development capabilities, production sites, acquisitions, and partnerships to shape the future of Sandoz and help more patients access low-cost, high-quality medicines sustainably.
Our momentum is powered by an open, collaborative culture with talented colleagues and a flexible-hybrid environment where diversity is welcomed and personal growth is supported.
Commitment to Diversity & Inclusion
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
#sandoz
Employment type: Full-time | Job function: Other | Industry: Pharmaceutical Manufacturing
#J-18808-Ljbffr