Primary responsibilities are providing outstanding customer service by resolving customer product issues over the telephone and ensuring their experience is memorable. Also, as a team member you will be supporting the team’s needs as well as participate in projects to assist in data entry for databases and process improvement of our overall daily operations.responsibilities include:resolve customer product issues in a courteous and professional matter both outbound and inbound.enter customer information accurately in databases.must meet and comply with department and company policies, procedures, objectives and regulationsminimum qualifications:excellent communication skills both written and verbal in english to communicate with external and internal customers, or other groups within the companyability to work in extended periods on the telephone helping customers, including customer follow upinitiative to identify issues and areas of need and implement solutionsexcellent judgment in ambiguous situations and creative problem solving; capable of handling various projects or tasks at the same time (multitasker)experience with microsoft office toolsrequires a high school or technical degreedesired qualifications:ability in working with high end technical troubleshooting support groupsleadership and project management skillselectronic background skillsability in working with internet / apps support
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