Accounts receivable - Customer Portal
Billing Specialist
Location: On-site – Ciudad del Sol, Zapopan, Jalisco
Advanced
English (written and spoken): Required
We’re looking
for an organized, proactive, and detail-oriented individual to ensure timely
and accurate invoice submissions through our customers’ billing portals. This
role requires strong communication and follow-up skills, as well as the ability
to collaborate across departments in a fast-paced environment.
Key
Responsibilities:
- Upload invoices to third-party billing portals (e.g., Ariba,
Coupa, Corrigo, Taulia, Transcepta, etc.) in accordance with client
timelines and requirements.
- Track uploaded invoices in an Excel log, including status
updates, approved amounts, and payment promises to support monthly cash
flow forecasting.
- Follow up on invoice rejections or disputes by coordinating
with Billing, Collections, and Operations teams to revise and resubmit as
needed.
- Request access or training for new billing portals when a new
customer requires electronic submission.
- Maintain updated portal login credentials (usernames and
passwords).
- Update customer records in Dynamics 365 to ensure correct
tagging and portal handling of all related invoices.
- Contact portal
customers regarding past-due non-portal invoices to request payment
updates and resolve payment issues.
- Investigate and resolve invoice disputes within 24 hours via
email or ticketing systems.
- Escalate billing or access issues when appropriate.
- Monitor the shared billing inbox to respond to invoice upload
requests in a timely manner.
- Follow all standard operating procedures (SOPs) for customer
invoicing and e-billing systems.
- Assist the Billing & Collections Supervisor with special
projects and other assigned administrative duties.
Ideal
Candidate Profile:
- 1–2 years of experience in billing, accounts receivable,
customer service, or related administrative roles.
- Hands-on experience with customer e-billing portals such as
Ariba, Coupa, Taulia, Corrigo, Tungsten, WAWF, etc.
- Familiarity with ERP or billing systems (preferably Dynamics
365 or Salesforce).
- Proficiency in Microsoft Office Suite, especially Excel and
Outlook.
- Strong attention to detail and accuracy in data entry.
- Analytical mindset with strong problem-solving skills.
- Self-motivated, reliable, and accountable for assigned tasks.
- Excellent written and verbal communication skills for internal
and external interactions.
- Ability to manage multiple priorities and work independently or
as part of a team in a fast-paced setting.
SHIFT:
FULL TIME, MONDAY TO FRIDAY 8:00 AM TO 5:36 PM
SALARY AND BENEFITS:
$25,000 BASE GROSS MONTHLY SALARY
$1000 MONTHLY FOOD STAMPS.
PRIVATE MEDICAL INSURANCE (EMPLOYEE ONLY)
30 DAYS CHRISTMAS BONUS
15 PTO DAYS (FROM DAY 1 TO FIRST YEAR'S ANIVERSARY, AFTER THAT 5 PTO DAYS PER YEAR)
Tipo de puesto: Tiempo completo
Sueldo: $25,000.00 al mes
Beneficios:
- Seguro de gastos médicos
- Vales de despensa
Experiencia:
- billing or accounting: 2 años (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial