Customer service manager
charger logistics inc. – customer relations / sales
as a leading provider of logistics solutions, we are looking for a highly motivated and experienced customer service manager to join our team.
responsibilities:
* build strong relationships with customers through proactive communication to ensure their day-to-day and long-term needs are met.
* manage customer expectations by providing exceptional service and resolving issues promptly.
* collaborate with the implementation team to ensure successful opportunities and accuracy in our pricing program.
* participate in rate matrix reviews to guarantee profitability and competitiveness for key accounts.
* contribute to rate calculations, report preparation, and customer presentations for all large-spend bids.
* ensure customer commitments are met by working closely with internal teams and executing operational tasks as needed.
* identify, manage, and develop new business relationships in the target market.
* support the customer service manager in delivering optimal transportation service solutions.
* maintain accurate records of clients, prospects, partners, and vendors.
* monitor market conditions, product innovations, competitors' products, prices, and sales.
* perform administrative duties such as preparing sales budgets, reports, keeping sales records, and filing expense account reports.
* consult with clients to resolve problems and provide ongoing support.
* coordinate meetings with prospects, sales, and current customers, working closely with the vp of sales/cs.
requirements:
* a proven track record with a strong focus on account management, setting appointments, presenting, meeting with customers, pricing, proposals, and closing deals.
* at least 2 years of experience in sales and account management, preferably in the transportation and logistics industry.
* a recent college or university degree in marketing or business-related field is required.
* prior experience in an analyst role and/or in pricing function is an asset.
* the ability to understand business processing requirements using technology and conceptualize creative solutions to implement them.
* experience working in b2b sales involving complex deals is an asset.
* strong knowledge and understanding of the sales planning process.
* excellent verbal, written, and presentation skills, as well as strong interpersonal and customer relation skills.
* strong negotiation skills with a proven ability to close deals.
* the ability to work independently with minimal supervision, as well as in a team environment.
benefits:
* professional growth and career development opportunities.
* a competitive pay package.
* a comprehensive savings fund.
* health benefits.
* life insurance.
* food coupons.
* a performance-based bonus.
* a christmas bonus.
we invest time and support in our employees to help them learn, grow, and advance in their careers. Our entrepreneurial-minded organization values individual ideas and strategies, and we welcome motivated individuals who share our vision.