*is event support coordinator*:
*take your next career step at abb with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
at abb, we have the clear goal of driving diversity and inclusion across all dimensions: gender, lgbtq+, abilities, ethnicity and generations.
together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
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*your responsibilities*:
- utilizing your understanding of existing is technology and business requirements to guide colleagues conducting conferencing and event services.
- assistance in setting up the video events:
- placing the requests for presenter and moderator privileges setup
- being a focal point between service manager and service requestor
- on-site tests / remote dry runs assistance
- raising support incidents
- training presenters and moderators (best practices, event organization "how to")
- being available to support during the event
- coordinating is related topics relevant to specific event with stakeholders e.g.
vendor, internal infrastructure teams and event organizer
- supporting management, maintenance and optimization of is solutions/services.
- providing support and guidance during the installation of new is solutions/services or improvements to existing is solutions/services.
- consulting with relevant stakeholders across the business to give advice, ensuring compliance with abb is enterprise architecture.
- providing leadership to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice.
- jointly with service manager to evaluate the requests for meeting setup (decide who can setup the meeting, if it's the right tool for particular case).
- oversee the events calendar in the organization.
- preparing & updating informational materials (inside+ webcast web page).
- plan, schedule and lead periodical webcast trainings.
- spoc for potential service recipients.
- ad hoc assistance for webcast / ecdn service owner.
- responsible for the is event support request process.
- living abb's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
*your background*:
- preferred a university degree in it, business, marketing, linguistics etc.
- more than 2 years of experience in event support, end user support, working as event coordinator, helpdesk support with ms technology and/or other collaboration, video meeting technology.
- sound knowledge of practices of creation, modification support documentation.
- knowledge of video conferencing equipment.
- ability to work independently and manage multiple demands on time, in cross-functional, virtual and international teams.
- a collaborative, solutions
- and customer-service-oriented approach and strong communication skills.
- fluency in spoken and written english is a must.
- experience with bizzabo and ms teams platforms are preferred
*more about us*: