Description
you will report directly to our customer experience manager and you'll work out of our san luis potosi location on a hybrid work schedule. In this role, you will impact customer satisfaction and loyalty by ensuring that all customer needs and expectations are met, ultimately driving business success and enhancing our brand reputation.
serve as the primary customer contact for your assigned project and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes and repairs (troubleshooting). You will assist other customer service associates with administrative duties. You will communicate with other departments such as technical support, logistics, operations, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, monitoring order status and resolving discrepancies.
responsibilities
* facilitate process improvement
* provide program guidance to customers
* administrative support
* order processing
* inbound & outbound calls
* routing and scheduling
qualifications
you must have
* bachelor's degree (preferable) in business, administration or related field
* advanced english
* at least 6 months of experience in customer service or related field
we value
* an attention to detail
* change oriented
* a bias for action
* an ability to work in a team
* a commitment to discovering ways to improve service
* an ability to work with limited direction
#li-hybrid