*the role*:
*what you will be doing*:
- respond to complex technical issues where standard procedures have failed, using customer-centric interpersonal skills and technical product knowledge.
- stay up to date with software updates and changes through training to provide timely and accurate customer support.
- assist with system setup, configuration, and integration tools to enhance product functionality.
- address concerns raised by other departments, such as customer experience or sales.
- mentor and assist other team members.
- contribute to and utilize the department’s knowledge base articles and faqs.
*what you will likely bring*:
- excellent written and verbal communication skills for documentation and customer support.
- strong customer experience and troubleshooting skills.
- detail-oriented with strong research and problem-solving abilities.
- experience working in a high-volume support environment.
*what could set you apart*:
- 3+ years of applicable experience in technical support or a related field.
- prior experience with erp systems and sql data querying.
- industry knowledge and experience in accounting processes.
Tipo de puesto: tiempo completo
sueldo: $25,000.00 - $29,000.00 al mes
beneficios:
- bebidas gratis
- estacionamiento de la empresa
- estacionamiento gratuito
- seguro de gastos médicos
- seguro de gastos médicos mayores
- seguro de la vista
- seguro dental
- seguro de vida
- vacaciones adicionales o permisos con goce de sueldo
- vales de despensa
pago complementario:
- bono anual
escolaridad:
- licenciatura terminada (obligatorio)
experiência:
- accounting experience: 2 años (obligatorio)
idioma:
- advanced english (obligatorio)
lugar de trabajo: remoto híbrido en 64640, san jerónimo, n. L.