.bpo quality analyst supervisor page is loaded## bpo quality analyst supervisorlocations: puebla, mexicotime type: full timeposted on: posted todaytime left to apply: end date: december 31, 2025 (22 days left to apply)job requisition id: r\_2512\_16689*about taskus:* taskus is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, taskus serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, hitech, fintech, and healthtech. The people first culture at taskus has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the philippines, india, and the united states.it started with one ridiculously good idea to create a different breed of business processing outsourcing (bpo)! We at taskus understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.*what we offer:*at taskus, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a people first culture is reflected in the various departments we have established, including total rewards, wellness, hr, and diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within taskus. Join our team today and experience firsthand our dedication to supporting people first.as a bpo team leader quality, think of yourself as a medium for continuous improvement, not just for yourself and for your immediate team, but for the rest of the operational teams you will support. As team leader, you will supervise a team of client analysts and work with them in developing methods and standards for quality. You will conduct audits, attend business reviews and calibration sessions, all meant to detect areas of opportunity. You will collaborate with other departments in addressing these areas of opportunities and help design new processes, guidelines, and policies as the larger team continues to strive for operational excellence.roles and responsibilities:must have previous experience in call center campaignscalculation of monthly audit targets and work distribution amongst qas drive audit target completion gather inputs from qas, basis audits, for briefings and training need identification create daily briefing documents for the tls to cascade to the floor for continuous improvement report performance for aligned span on a daily/weekly/monthly basis based on common customer concerns, suggest process/system improvements with quantified improvement opportunity attend the weekly business review with campaign tl/om/client coordinate with training to develop training needs analysis participate in strategic projects for the campaign/lob interview, onboard and train new qas train aligned span on use of quality tools and analysis from time to time or as planned by the organization complete weekly coaching sessions with the qas complete audit-over-audit for the qas on the team maintain performance stack rank for qas; complete quarterly performance reviews and career pathing conversations maintain data related to audits, calibrations, audit-over-audits conduct cross-functional calibration sessions for qas, ops and training maintain change management log for the quality form and rubric drive quality initiatives, contests and campaigns for the assigned span be updated on knowledge and serve as sme for the campaign/lob ensure knowledge update of the aligned span technical skills:ability to use quality tools for analysis and data interpretation advance excel/google sheets skills necessary to facilitate data management and analysis problem-solving and process improvement skills knowledge of six sigma / lean principles desirable at least 6 months experience in managing a team of quality analysts preferred previous experience in a content moderation environment preferred soft skills:versatility and ability to manage multiple projects strong people management skills strong stakeholder management ability to coach for performance strong customer centricity good written and verbal communication skills logical thinking ability to manage conflicts attention to detail ability to establish and maintain effective working relations with a wide variety of individuals ability to work with a diverse team continuous improvement mindset personality traits required:confident good oratory skills assertiveness highly conscientious and diligent ability to clearly articulate thoughts integrity trustworthiness*how we partner to protect you:* taskus will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of taskus.*dei:* in taskus we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. Taskus is committed to providing equal access to *opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.*we invite you to explore all taskus career opportunities and apply through the provided url *.*to learn more about our #ridiculouslygood culture & life at taskus.at taskus, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join us! Let's change the way the world works.taskus is looking for ridiculously good talent, and we are excited that you are considering taskus for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process:* you will never be asked for payment information or banking information during the application or interview process.* we will not ask you for your national id number (social security or government id) or date of birth when applying for a position with us* please be aware that scammers may try to take advantage of you by impersonating taskus or taskus employees in order to access money or personal information and offer false employment opportunities in our name.we have identified several clues to watch out for to help you identify and avoid recruiting scams:* taskus will never ask for financial information of any kind or for payment of money during the job application process.we do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not us. It is a scam.* taskus does not require personal information including social security number, national id, government id or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you.* #j-18808-ljbffr