About the rolewe’re hiring a customer success account manager to support a fast-growing u.s. software company in the proptech and real estate finance industry. In this role, you'll be the primary contact for our customer base, helping shape the foundation of the company’s customer success strategy.this is a great opportunity for professionals with a background in multifamily property management who are looking to transition into saas and customer success—bringing their industry knowledge into a more strategic, tech-focused environment.key responsibilitiesbuild and manage customer onboarding processes and documentationsupport the design and implementation of the budget lifecycle management frameworkshadow internal leaders to learn customer workflows and document best practicescreate training materials tailored to property, regional, and asset managerslead quarterly business reviews (qbrs) and identify upsell opportunitiestrack and report on kpis such as churn, engagement, and time-to-valuecollaborate with marketing on customer engagement content and eventsprovide day-to-day support to ensure customer satisfaction during budget cyclesrequirements3–5+ years of experience in multifamily property management, preferably as a regional or operations managerexperience with saas platforms or property management tools (e.g., yardi, entrata, realpage)knowledge of budgeting and financial planning in the real estate sectorprevious experience in customer-facing or consultative rolesexcellent communication in english and spanish (written and verbal)proficiency with documentation, project management, and productivity toolsadaptability and initiative to work in a fast-paced startup environmentpreferred skillsfamiliarity with customer success metrics and frameworksexperience developing educational or training contentcomfort working with kpis and data analysisunderstanding of value-based selling or strategic account managementwhat we offer100% remote work (must be based in mexico)competitive base salary + performance bonusfull legal benefits from day onepaid training and onboardingcareer path toward customer success, saas operations, or consultinginterested?Please send your resume in english to tipo de puesto: tiempo completobeneficiostrabajo desde casavales de despensapago complementario:bono de productividadtipo de jornada:lunes a viernesidioma:inglés (obligatorio)lugar de trabajo: empleo remoto
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