Specific responsibilities
1.
financial performance:
- meet and exceed the sales plan.
- participate in annual budget planning process.
- monitor payroll regarding variable salary.
- monitor all showroom expenses.
- manage all product inventories and maintain accurate inventory records.
- monitor and account for the petty cash within the showroom.
2.
staff management:
- determine and maintain the appropriate level of staff to service effectively the customer base.
- recruit new staff in conjunction with hr when additional associates are approved and required.
- monitor the performance of the sales staff daily.
provide assistance and coaching when necessary.
conduct monthly performance review with each sales associate.
- conduct and document performance reviews with each associate of the showroom on an annual basis.
- in conjunction with your superior, set and review sales goals with each sales associate on an annual basis.
- implement progressive discipline if needed and document and report any disciplinary actions to the hr area.
terminate staff members when necessary.
- conduct weekly meetings with entire staff.
- identify training needs and provide training for associates when necessary.
3.
kec operations
- comply with and implement all showroom operational kohler policies and procedures.
- oversee merchandising displays and ensure that kohler standards are met.
- complete the monthly business recap in a timely and accurate manner.
- learn and maintain relevant knowledge regarding the product, history and current events that relate to kohler and its suppliers.
- creation & management of quotes (quote generation & management)
- placement of & management of orders (creation of order, payment processing, invoice generation, order fulfilment etc)
- post visit follow up (lead management, returns processing, defect management)
4.
customer service
- work with support staff and sales associates to ensure that all customers are serviced according to kohler standards.
- intervene with customer issues when the sales associate or customer service associate cannot obtain resolution.
- monitor staff performance with respect to customer service.
5.
marketing
- work with the marketing area and showroom staff to plan and execute promotional events.
- represent kohler within the marketplace and the design community to enhance our standing among our customers and potential customers.
- organize and coordinate small events within the showroom and keep the showroom atmosphere always gracious and with the kohler high level of excellence.
6.
communication
- build strong relationships with the opinion leaders of the segment: architects, interior designers, editors, etc including visits to them when necessary.
- maintain good working relationships with all supplier representatives.
- maintain good working relationships with the local delivery service to ensure that kohler standards are met for all deliveries.
- maintain good working relationships with local repair personnel.
relationships and contacts
1.
supervisory relationships:
reports to gm mexico
2.
reporting relationships:
salesperson
3.
organizational relationships:
daily contact with customers
daily contact with vendors and vendor staff
occasional contact with staff at other kohler showrooms and stores
occasional contact with marketing, finance and hr
confidential communication: information is for use only by approved users.
education and experience requirements
this position requires prior retail, showroom or architectural/design firm experience, with a minimum of 5 years of sales experience, and a minimum of 3 years of experience managing a sales team within a department or store location.
bachelor's degree in business or management, or architecture or design is preferred.
plumbing and tile industry experience is a plus.
experience in a luxury sales environment is a must.
fluency in english is a "plus".
must possess excellent skills in written and oral communication with all levels of management and with outside contacts.
*why choose kohler?
*
we empower each associate to #becomemoreatkohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation.
with more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
*about us