Join to apply for the customer success manager, infinity role at check point software16 hours ago be among the first 25 applicantsjoin to apply for the customer success manager, infinity role at check point softwareget ai-powered advice on this job and more exclusive features.why join us?As the world’s leading vendor of cyber security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At check point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.check point software technologies has been honored by time magazine as one of the world’s best companies for 2024 and newsweek’s 2025 list of americas best cybersecurity companies. We've also earned a spot on the forbes list of the world’s best places to work for five consecutive years (2020-2024) and recognized as one of the world’s top female-friendly companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.seeking a bi-lingual candidate with fluency in spanish and english.the infinity customer success group is comprised of a global group of program experts, providing ongoing support and oversight for our infinity customers under contract, to ensure customer satisfaction and loyalty.the infinity digital customer success specialist administers the infinity accounts that no longer require a designated csm.you will manage those accounts and will communicate with them regularly through digital means, to ensure that the different elements of their infinity agreement are well fulfilled.key responsibilitiesdetailed understanding of the different contracts to ensure agreement fulfillmentregular interaction with the respective sales teamsmanage and collaborate with internal resources to ensure customer satisfactiondaily updating of project status within the infinity project management jira portalproactive reporting to customers, partners and check point resources on project statusorder processing through our backend teaminfinity allowances trackingensuring that all annual licenses and services are renewed on timeexamining usage trendsregular monitoring of the accounts’ health and offering course of actioninfinity newsletter distributionqualificationsbi-lingual, english and spanish fluencyat least 2 years of customer service/facing experienceexcellent service orientation manifested in a customer first approachstrong organizational skills in a dynamic and stressful environmentability to smoothly navigate and interface with internal/external teamsexcellent communication skillsenglish level – fluent and proficientcapacity to work independently while also being a team playeradvantagetechnical experience and orientation – major advantage !Familiarity with crm and ticketing/program management systemsproficiency in o365 (excel & powerpoint)customer success backgroundfrench/spanish/italian/german/portuguese speakermust be eligible to work in mexico or columbia without sponsorship from an employer now or in the future.eoe m/f/veterans/disabledseniority levelseniority levelnot applicableemployment typeemployment typefull-timejob functionjob functionotherindustriescomputer and network security, software development, and it services and it consultingreferrals increase your chances of interviewing at check point software by 2xsign in to set job alerts for “customer success manager” roles.mexico city metropolitan area 2 weeks agomexico city metropolitan area 2 weeks agomexico city metropolitan area 1 month agocustomer success manager, senior managergustavo a. Madero, mexico city, mexico 1 month agomexico city metropolitan area 14 hours agomexico city metropolitan area $800.00-$1,300.00 4 weeks agomexico city metropolitan area $2,700.00-$4,000.00 1 month agocustomer success manager - mexico city - hybridsenior manager, customer success managementmexico city metropolitan area $800.00-$1,300.00 3 weeks agomexico city metropolitan area $2,700.00-$4,000.00 1 month agomexico city metropolitan area $2,700.00-$4,000.00 1 month agocustomer success manager - entry level rolecustomer success manager, research consultingcustomer success manager, commerce cloudcustomer success manager - entry level rolewe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of ai.
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