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about the rolewe are looking for a senior business analyst to support financial platforms and billing operations at the intersection of finance, systems, and process improvement within a large-scale saas environment.
you will manage billing support requests, perform root cause analysis, write sql queries to validate and reconcile financial data, and partner with finance, accounting, and engineering teams on month-end close, erp initiatives, and process transformation projects.
experience with zuora or adyen is a strong plus.what you will domanage billing support requests, financial system inquiries, and operational issues across finance-related platformsown the triage process for incidents, requests, and support tickets, ensuring proper prioritization and routing to the appropriate teamsperform root cause analysis to identify and resolve underlying system, data, and process issuesexecute data corrections and operational fixes using internal tools and systems when requiredsupport incident and event management activities, including troubleshooting and resolution of production issuespartner with finance and accounting teams to support month-end close activities, reconciliations, financial reporting, and operational readinessanalyze billing, invoicing, credit memo, refund, payment, and accounts receivable processes to ensure operational accuracy and efficiencydesign, document, validate, and continuously improve operational processes and workflowscreate, maintain, and enhance standard operating procedures (sops) and process documentationdevelop and execute data validation, reconciliation, and reporting activities to ensure financial data integritywrite sql queries and scripts to extract, analyze, validate, and reconcile business data across multiple systemscollaborate with cross-functional stakeholders to translate business requirements into scalable operational and system solutionslead or support strategic initiatives involving financial systems, billing operations, and process transformation projectsdrive continuous improvement efforts focused on automation, operational efficiency, and process standardizationmust haves4+ years of experience in business analyst or similar rolesstrong financial analysis skills with demonstrated finance and accounting domain expertisedeep understanding of billing operations, invoicing, credit memos, refunds, payment workflows, and the accounts receivable lifecycleexperience supporting month-end close processes, reconciliations, ap/ar workflows, financial reporting, and erp-related initiativesproven experience working with third-party financial and operational systemsadvanced sql skills with the ability to extract, analyze, validate, reconcile, and report on business datastrong data validation, reconciliation, troubleshooting, and root cause analysis capabilitiesadvanced proficiency with microsoft excel and google sheets, including pivot tables and complex data analysis functionsexperience creating, documenting, and maintaining operational procedures and sopsability to identify process improvement opportunities and design scalable operational solutionsstrong analytical thinking, organizational skills, and attention to detailability to work independently, manage ambiguity, and exercise sound judgment when defining solutionsdemonstrated finance-focused business analysis experience beyond traditional business analyst responsibilitiesnice to havesexperience with financial systems, operational processes, reporting ecosystem, iql, or other internal toolshands-on experience with zuora, including billing, subscriptions, invoicing, credit memos, and revenue-related workflowsexperience with adyen or similar payment processing platforms, including payment operations, transaction management, refunds, and reconciliation processesunderstanding of enterprise financial system integrations and data flows across billing, payment, accounting, and reporting platformsexperience leveraging ai-powered productivity tools such as cursor, github copilot, claude code, gemini, chatgpt, or similar technologies to improve business analysis, documentation, process design, automation, and operational efficiencyperks and benefitsprofessional growth: mentorship, techtalks, and personalized growth roadmapscompetitive compensation: usd-based pay with education, fitness, and team activity budgetsexciting projects: modern solutions with fortune 500 and top product companiesflextime: flexible schedule with remote and office options#j-*-ljbffr