Job Description
As a
Sr Customer Experience Specialist
here at Honeywell, you will play a vital role in ensuring exceptional customer interactions and driving customer satisfaction focused in order entry. You will work closely with cross-functional teams to develop and implement customer-centric strategies, optimize the end-to-end customer journey, and enhance the overall customer experience.
You will report directly to our Customer Experience Manager and you'll work out of our San Luis Potosi location on a Hybrid work schedule.
In this role, you will impact the organization by improving customer satisfaction and loyalty, driving business growth, and contributing to our reputation as a customer-centric organization.
Key Responsibilities
- Provide support to the teams in the Back Office administrative office and represent the additional interface with internal clients as well as external ones when necessary
- Work as part of the team, involved in processes from one end to the other, and contribute to the team's results.
Qualifications
YOU MUST HAVE
- 2+ years' experience in a Customer Services or related field.
- Strong organizational skills.
- Experience working in a customer-facing role.
- Good knowledge of Salesforce applications.
- Good knowledge of ORACLE ERP application.
WE VALUE
- Bachelor's degree in Business Administration or a related field.
- Significant experience applying best practices in Customer & Product Support.
- Excellent organization skills.
- Knowledge in excel (Pivot tables)
About Honeywell
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell:
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THE BUSINESS UNIT
Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.