We are looking a field service engineer, responsible for properly managing customers in assigned territory by providing the remote and on-site hardware and software maintenance of products together with implementation activities for ongoing projects.
job duties & accountabilities:
* installation, remedial and preventive maintenance of agfa and other oem products trained on.
* strong healthcare integration knowledge and global standards like hl7, dicom, ihe, etc.
* programming skills are a requirement.
* global hardware and virtualization skills are a requirement.
* review of basic equipment operational function with the customer to meet training obligations during installations.
* perform system administration as required. Provides immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction.
skills:
* engineer degree or in a technology field or an equivalent combination of education and relevant healthcare it experience.
* 2 or more years previous work experience in a technical customer support role working with mission critical it systems. Pacs, ris is highly desired.
specific skills
* knowledge of networking and operating systems (linux and windows), databases (oracle and sql), remote connectivity, security and digital medical image processing.
* previous knowledge of agfa software or similar industry pacs, ris or ei8, hospital workflow and a demonstrated capability to learn cutting edge new technologies.
* excellent computer skills including ms office, lotus notes and internet based knowledge management systems.
* excellent english oral, written skills. (mandatory)
* demonstrated experience adapting to change and managing priorities.
* strong customer service skills in interacting with both internal and external customers
we offer:
*100% remote scheme
*all legal benefits
*superior legal benefits since first day
*totalpass
*manpowergroup benefits