Product performance management senior analyst
the product perf mngmt sr analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Responsibilities
partners with more senior team members to deliver across product disciplines, assist in the ownership of the product(s) and monitoring drivers for performance and work on the ongoing performance and maintenance of a product or set of products, including client experience, pricing, risk and distribution
applies disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work‑flow for the area or function
integrates industry knowledge and research within a defined area and requires in‑depth understanding of how areas collectively integrate within the sub‑function as well as coordinate and contribute to the objectives of the function and overall business
evaluates variable issues that impact team performance
requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources
assists in the implementation of performance improvement strategies, with a specific focus on cross‑sell and integration, including the development of competitive analyses, market analyses, product development road maps, market plans, pricing strategies and product line extensions
assists sales and relationship managers in building skills needed to identify client needs, and proposes solutions in line with business objectives
participates in ongoing performance and maintenance of a product or set of products, including client experience, pricing, risk and distribution
prepares materials for the product approval program and related processes
appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications
2-5 years relevant experience
demonstrated experience in product management and/or product development discipline
understanding of logistics or industrial verticals experience with e‑commerce solutions preferred
applies judgment to solutions based on sophisticated analytical thought comparing and selecting complex alternatives
uses quantitative or qualitative analysis to solve problems and develop new, innovative solutions
ability to apply ingenuity and creativity to problem analysis and resolution in complicated and/or novel situations
diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers
demonstrates confidence in delivering presentations to clients and senior managers
education
bachelor’s/university degree or equivalent experience
job family group
product management and development
job family
product performance management
time type
full time
objectives (spanish)
es responsable de hacer crecer los ingresos, revolvencia del negocio de tarjetas de crédito con los diversos productos de programas de crédito, disponible, incrementos de línea y transferencia de deuda, así mismo, generar mayor presencia en el mercado y en los canales de ventas, lograr que nuestros productos sean más competitivos y que su propuesta de valor se centre en las necesidades del cliente por medio de estrategias comerciales.
Acelerar su transformación tecnológica y digital, trabajando para ofrecer una experiencia al cliente de excelencia, impulsando la colocación de crédito y retomando presencia en los mercados donde actualmente no participa, para así continuar creciendo al ritmo o por arriba de la competencia, ganar cuota de mercado y mejorar la eficiencia operativa.
Mejora continua de procesos operativos, manejo y resolución de issues, implementar y monitorear controles a lo largo del ciclo de vida del producto.
Responsibilities (spanish)
administración de programas de crédito: incremento de línea, transferencia de deuda y disponible, para tarjetas de crédito; cuentas existentes y nuevas.
Diseño, coordinación de ejecución de campañas.
Manejo de tiempos y logística en lanzamiento de campañas, integrando actividades críticas con áreas de marketing, riesgo, operación y canales de venta.
Desarrollo e implementación de estrategias comerciales para el posicionamiento de los productos.
Conocimiento de políticas de riesgo para estrategias de programas de crédito con tarjetas.
Desarrollo y mejora de propuestas de comunicación a los clientes para diversos canales.
Diseño de estrategias y materiales de capacitación para fuerza de ventas.
Aseguramiento de controles a través de metodologías institucionales de los productos de su responsabilidad.
Administración e implementación de nuevas iniciativas de negocio.
Seguimiento a indicadores financieros: colocación, cartera e intereses.
Aplicación y actualización de benchmark de competencia: tendencias, precios y productos: para el desarrollo de estrategias.
Diseño de estrategias de mantenimiento que mejoren experiencia del cliente.
Requirements (spanish)
manejo eficiente de office (excel, power point)
desarrollo de presentaciones de alto impacto.
Conocimiento de procesos de control (compliance, legal, kyc, etc)
conocimiento para implementación de estrategias comerciales, que involucran a todos los canales de venta (sucursales, digitales, tmk y contact center).
Capacidad de análisis y abstracción de conceptos tecnológicos y de negocio para su interpretación, implementación y desarrollo.
Habilidad de ejecución de corto plazo.
Disciplinado y amplio sentido de orden y control.
Seguimiento e interpretación de indicadores.
Desarrollo, interpretación e implementación de procesos operativos.
Capacidad de trabajo en equipo.
Habilidades de negociación.
Additional information
this job description provides a high‑level review of the types of work performed. Other job‑related duties may be assigned as required.
#j-18808-ljbffr