The ops support associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team.
additionally, the ops support associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
the overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.
*responsibilities*:
- identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
- assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
- assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
- organize, develop, and maintain continuity of business, resolution planning and business review templates
- monitor requirements related to compliance with corporate policies
- monitor and implement corrective actions derived from mca reviews and other control entities
- fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
*qualifications*:
- 2-5 years of relevant experience
- proficient in microsoft office
- consistently demonstrates clear and concise written and verbal communication skills
- ability to work in fast pace and changing environment
- ability to analyze data and solve problems
- proven organizational and time management skills
*education*:
- bachelor's degree/university degree or equivalent experience
this job description provides a high-level review of the types of work performed.
other job-related duties may be assigned as required.
revisar/ supervisar el proceso que realizan los analistas de file central y archivo operativo
documentación de procesos del área file central y archivo operativo
generacion de instructivos de trabajo
garantizar la integridad y confidencialidad de la documentación e información del cliente registrada en sistemas informáticos a través de diversas revisiones aplicadas, del área file central y archivo operativo
capacitar a nuevos empleados dentro de la unidad de trabajo, brindar orientación cotidiana a empleados de menor nível y asignar trabajos según sea necesario.
interpretar procedimientos y políticas para orientar al personal de apoyo en la resolución de problemas complejos.
garantizar la calidad de las tareas y los servicios provistos por el equipo.
seguimiento a líneas de control, riesgo
conocimiento en líneas arcm (deseable)
excel avanzado (generación de tablas dinámicas, cruces de información)
conocimientos en euc, generacion de instructivos de trabajo, documentación de procesos (deseable)
experiência en revisiones de control operativo / riesgo.
habilidades de motivación y liderazgo proactivo
habilidades comprobadas de organización y gestión del tiempo.
habilidades comprobadas de toma de decisiones y resolución de problemas.
demuestra de manera constante habilidades de comunicación escrita y verbal clara y concisa.
experiência en el manejo y administración de riesgos y controles.
tiene menú contextual*job family group*:
operations - core
- *job family*:
operations support
- *time type*:
full time
- citi is an equal opportunity and affirmative action employer.
qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
view the "*eeo is the law*" poster.
view the *eeo is the law supplement*.
view the *eeo policy statement*.
view the *pay transparency posting