Job description
monitor cisco platforms, routers, switches, access points, and wireless controllers.
manage alerts and events in monitoring platforms.
experience working in nocs.
classify and prioritize tickets, perform triage.
provide end-user support.
qualifications
event triage in monitoring.
contact tac cisco to create cases and rma requests.
follow up on cisco cases.
customer service at a service center.
identify incidents and problems.
escalate to n2 when necessary.
seniority level
entry level
employment type
full-time
job function
information technology
industries
it services and it consulting
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