Clinical operations manager location: on-site guadalajara, mexico.
we are seeking a clinical operations manager to oversee large-scale service delivery across multiple sites in guadalajara, mexico.
the ideal candidate will drive operational excellence, lead client engagements, and enable long-term strategic initiatives in collaboration with senior leadership.
manage p&l for clinical services across multiple sites, optimizing budget and resources.
serve as operational liaison between project teams and vertical leads, ensuring effective communication.
monitor performance dashboards, support escalation management, and implement monitoring improvements.
optimize resource allocation across projects, shifts, and service lines.
develop and execute business continuity and disaster recovery plans in coordination with gric.
leadership & team management: foster a customer-centric, inclusive, and high-performance workplace culture.
support talent development through training, coaching, and succession planning.
drive recruitment and retention strategies, managing team composition to align with business needs.
engage teams through regular discussions and feedback sessions to boost morale and performance.
client management: support client relationship management and account growth initiatives.
key performance indicators (kpis): project revenue and margin performance sla adherence and quality standards bachelor's degree in healthcare administration, business administration, public health, or a clinical discipline; or md, mha, mba, mph, or nursing administration master's.
~revenue cycle, coding, clinical documentation).
~ proven experience managing p&l across multiple sites and optimizing budgets.
~ experience as a licensed clinician (md, nurse, or allied health professional) is a plus.
~ expertise in process improvement, project management, and service line expansion (lean six sigma experience preferred).
~ strong client and stakeholder management skills.
~ knowledge of healthcare compliance and data privacy regulations (e.g., bilingual in english and spanish effective time management and multitasking abilities annual performance-based bonus