TTEC's award-winning employment experience - TTEC is a certified Great Place to Work certified! As a Bilingual Customer Service Representative – Spanish-English working in Mexico City, you'll be a part of bringing humanity to business. #experienceTTEC
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What You Can Expect
· Up to $25,800MXN based on skills and the candidate's qualifications for the program, including additional bonuses based on your performance*
· Unique benefits that include medical service on-site, life insurance, adaptable restaurant vouchers that can be used in our onsite cafeteria or fun local hangouts, just to name a few
· Leaders and coworkers who are supportive of your career and professional development with 1000s of free training opportunities, opportunity for tuition reimbursements and an inclusive culture (check out our Employee Resource Groups like Women in Leader)
· Plus a community-minded organization where giving back is encouraged (TTEC Foundation grants supporting local education are fully-driven by employees)
What You'll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You'll
· Answer incoming communications from customers
· Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
· At least 1 year of recent experience in Customer Service or Sales
· Advanced English and Spanish both written and spoken
· Open availability to work any shift, including evenings and weekends
· Ability to navigate through several web applications simultaneously (multitask)
· Competency using Microsoft Windows
· Currently live in Mexico City or the immediate surroundings
*Terms and conditions apply
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- Educación mínima: Educación media superior -Bachillerato General
- años de experiencia
- Idiomas: Inglés
- Edad: A partir de 18 años