Network infrastructure engineer - mexico city, mexico - contractorwe are a uk based it company and we are currently seeking a tier 3 noc engineer to work in service operations centre team in mexico city from our clients office, supporting the customers networks using the companies toolsets and processes.the tier 3 operations engineer role is to provide top-tier technical support to the tier 1, tier 2 and tier 3 support engineers, escalating to appropriate internal engineering support teams as required to ensure the continuous smooth operation of the network service. The ideal candidate will have at least five year's background in running it services or have graduated in an element of it with a minimum of three years of industry experience.the tier 3 engineer will provide technical support for a variety of products and services with the main focus of managed networks and security, unified communication and fixed connectivity supplied to our customers.key responsibilities- remotely support and identify issues affecting customer systems and services, then perform top-tier diagnosis with a view to resolution or further escalation.- provide an escalation route within soc for tier 1, tier 2 and tier 3 support functions- resolution of full range of technical support issues.- provide proactive monitoring and management of services to all customers.- ensure that all company processes, procedures, and standards are adhered to at all times.- provide ownership of operational processes and escalate issues to internal support teams (such as technical services and pmo) as and when required.ideal background- a minimum of five years providing network/security solutions in a technical support role to a high technical level- experience with the advanced functionality of networking equipment, i.e. Routers, switches, firewalls, wide area communications, cloud compute and security, sdn's- experience of the following vendor products; fortinet, juniper, cisco, palo alto, aruba- expert knowledge of connectivity technologies (lan/wan/wireless/sd-wan)- advanced experience in configuring and troubleshooting networking protocols.- expert understanding of practical application of vlans, switching, and routing.- willingness to learn new technologies using self-learning and dedicated training techniques.- working under pressure, multitasking between simultaneous projects and responding todeadlines.- operational experience of wireless technologies is required- operational experience of shared compute and virtualisation technologies is desirable.good english speaking skills are musttipo de puesto: tiempo completosueldo: $40, $60,000.00 al mesbeneficios:opción a contrato indefinidolugar de trabajo: empleo presencial