We are looking for ahands-on it coordinatorwith strong leadership skills to take ownership of our it operations and lead our current team. This role is ideal for someone who enjoys bothtechnical work (infrastructure & support)andteam coordination, in a fast-paced call center environment. What you'll do: • lead and coordinate the it team (support & infrastructure) • ensure smooth daily it operations across the site • manage and optimize networks, servers, and systems • support call center technologies (voip, crm, wfm tools) • handle escalations and critical incidents • implement it best practices, security, and processes • work closely with leadership to align it with business needs what we're looking for: • experience in it support, infrastructure, and team coordination • strong troubleshooting and problem-solving skills • hands-on experience with networks, servers, and call center tools • leadership mindset (not just technical execution) • ability to work under pressure and handle urgent situations english is required