*responsibilities*:
- manage the given portfolio very closely to ensure collection efforts are accomplished, to prevent any order referral.
- manage a good relationship between customer service and the business and work as a team to solve any issues we might face with our requests to our customers.
- proper reporting to the credit specialists, business consultants and management, to record any issue we might have on collecting so we can escalate with the business for their assistance if needed.
- accountable for providing specific reports and timely follow up to our internal control team in india for reconciliation purposes.
- responsible for providing timely responses to our partners so issues might be timely solved.
- support on providing evidence on requests as needed for any internal or external audits as requested by management.
*main requirements*:
- bachelor’s degree.
- proven ability to build and maintain strong relationships with internal and external customers.
- customer satisfaction oriented.
- excellent interpersonal, spoken and written communication skills in english. Portuguese is a plus.
- proven analytical skills (data analysis and interpretation).
- multitasking and project management skills
- intermediate to high level of microsoft office
- sap knowledge preferably
- demonstrated flexibility/adaptability in a dynamic, fast-paced team environment.