The service rep 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the customer service function. The overall objective is to analyze the best course of action to resolve client issues..
*responsibilities*:
- assist with evaluating and resolving service inquiries from clients across different platforms
- effectively use various computer systems to complete assigned tasks and address account inquiries
- develop and maintain working knowledge specific groups of citi products and services
- analyze and identify potential risks and identify solutions that meet client needs
- complete assigned tasks in an accurate and efficient manner
- solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
- fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
*qualifications*:
- 2-4 years’ work experience in a related role
- proficient in microsoft office and windows operating systems
- demonstrated experience solving customer service inquiries
- effective verbal and written communication skills
- ability to work in a fast pace environment
- excellent technical and data entry skills, including the utilization of a 10-key touchpad
- proven ability to navigate multiple systems and customer service platforms concurrently
*education*:
- high school diploma or equivalent
this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
*funciones principales del puesto*
atención y servicio a clientes en centros
de atención y sucursales de acuerdo a la normatividad vigente.
Asesoría en trámites de retiro, cambio y actualización de datos, enrolamiento
biométrico trámites de traspaso y
afiliación, ahorro voluntario, resolución
de problemas y quejas de los clientes.
*formación académica*
- *deseable* licenciatura / áreas
económicas, administrativas y
sociales e ingenierías
- *necesario* bachillerato concluido comprobable
*experiência (en años)*
*necesario* 1 año de experiência en servicio a
clientes face to face
*deseable* 1 año de experiência en trámites relacionados con afores y pensiones
*conocimientos técnicos*
conocimientos generales en procesos de
atención a clientes cara a cara, excelente
manejo de paquetería office.
*necesario* manejo de tecnología digital (tablet, smartphone, lectores biométricos)
*habilidades*
actitud de servicio
habilidades para trabajar
bajo presión
alta orientación al control y
la organización
facilidad de palabra
manejo de conflictos
*competencias*
desarrolla a nuestra gente
impulsa valor a los clientes
trabaja como socio
genera progreso
vive nuestros valores
entrega resultados
- *job family group*:
customer service
- *job family*:
service
- *time type*:
full time
- citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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View the *eeo policy statement*.
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